You win some you lose some this week.

I’ve done one of each already.

Let me explain Your Daily Lex Extra attentive listeners might recall that I’ve told the story about the smart Nora this device I bought that helps you prevent snoring But then I cured myself of snoring with mouth taping and so before that smart Nora had even shipped which had been weeks Past my order already.

I wrote and said hey, I would like to cancel this and they said no problem However, yours is about to ship So once you get it, you can return it then several weeks after that it did ship the next day I returned it following their instructions They never gave me the money back.

So eventually I issued a charge back with my Apple card Using my Apple card was probably the mistake because I have never had an issue being victorious in charge back negotiations with chase But Apple rejected my charge back And then I appealed and they’re like, well send us more evidence I’m like, let me send you all the evidence again, which I did which documents everything that I’ve told you I have Receipts literally and figurative, but here’s the emails when I told them I wanted to cancel then Here’s when they actually ship the thing even though they said it was shipping right away Here’s what I told him.

I wanted to do the canceling.

Here’s when they sent me the form for it to cancel Here’s the confirmation that I shipped the thing back to cancel And Apple’s like no you still lose almost $400 I’m still I’m so mad and like this was the appeal and it’s not like you can blame the Apple It’s not an Apple thing.

It’s an Apple card thing So super frustrating.

I’m super mad and I want that money back and I’m not gonna get it back separately a couple years ago, I bought a mattress pad that’s heated has a heating element in it and it’s got two zones and It warms up your bed and has gradated heat graduated you can choose different settings of heat and We had one and it died so I got another one a different the same brand but different model and then it died Recently, it’s just not it’s only heating up in like one zone and not as much as it used to it was bought in 2021 and I checked the website and they’re like we warranty these things for five years So I went to the website and I’m like I want a warranty Replacement and the website form after I thought I was like don’t actually fill out this form Go fill out this other form because that’s who handles our mattress pads.

So I go for this other form and One minute after I submit that form I get an email from a person saying hey, we need these things.

We need a photo of We need a copy of your receipt, which I’d already uploaded but fine We need a photo of the whole mattress with the two little remotes that tell it to or their wired remote Thanks, you know that the buttons and we need to see its cleaning tag.

It’s laundry instructions tag washing instructions And we need to see the full mattress pad.

So basically saying you have to strip your bed fine I’ll strip my bed you bastards.

I’ll take the photos you want then they write back.

I’m like, okay, we’re gonna do warranty repair We’re gonna replace it for you.

But in order to trigger the replacement We need you to do the following take another picture of that tag But this time with a big sharpied X on it over the whole thing Also show us a picture of the plug with it cut We want you to take a scissor and ruin the plug basically ensure you have ruined this mattress pad before we send you another one So I did that instantly and sent it back and then a few minutes later like your replacements on the way So good news.

I won that at least and of course they should replace it And I should have done this the other time because I’m sure the other one failed well with his in warranty well within its warranty period as well My hunch is this one will also fail.

I think these things last about three years, but they warranty them for five So we’ll see how it goes It does not take this thing out of my $400 loss on the smart Nora And I would like to badmouth the smart Nora and that company everywhere I can So I’m doing that here on this podcast, which is hugely popular.

I’m basically smartless meets Joe Rogan Never described me that way ever that’s not what I am.

Anyway, you are the greatest have a wonderful rest of your Wednesday.

Goodbye Lex